Refund Policy


If technical problems stop you from accessing the course our support team will be try to help you resolve the problem. If we are unable to resolve the problem with you, you will receive a full refund.

The High Speed Training Ltd refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer doesn’t meet the vendor. These regulations do not govern contracts between businesses.

Consumer Rights

In accordance with the above law, you have a 7 day cooling off period during which you have the right to cancel your purchase and receive a refund. You don’t need to give a reason to cancel your purchase. If you do decide to cancel, we will refund your payment within 30 days of your cancellation.

Refund Conditions

All access to the High Speed Training Ltd Learner Management System is governed by a unique username and password. The username and password is part of a system which protects the security of the resource and enables High Speed Training Ltd to monitor usage by any individual.

When a refund request is received, High Speed Training Ltd reserves the right to track the usage by an individual (through his/her username and password) of:

  • Specific pages viewed
  • Frequency of use
  • Time period of use

No refund will be granted if High Speed Training Ltd has reason to believe that an individual has viewed any of the course material that they purchased.

High Speed Training Ltd reserves the right to charge a handling fee (10% of the original fee).

How To Cancel Within 7 Days Of Purchase

Should you wish to cancel your purchase within the 7 day cooling off period, please email us at support@highspeedtraining.co.uk or write to us at the following address:

High Speed Training Limited
Round Foundry Media Centre,
Foundry Street,
Leeds,
LS11 5QP

Refunds Following Cancellation

If you do cancel your purchase within the 7 day cooling off period then we will refund your payment. If you paid by credit or debit card from our website, you refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means then your refund will be made by cheque, this will be posted to you within 30 days of your cancellation.